Freshdesk Integration

Freshdesk Integration

Please follow the steps below to integrate Freshdesk with your LMS platform.
  1. Sign-up on Freshdesk using the link https://freshdesk.com/omnichannel-signup.
  2. However, if you have already setup the Freshdesk helpdesk, sign-in using the link below.
    https://freshdesk.com/login
  3. Click on the gear icon available on the left side navigation panel. Click on Channels option and then on Chat.

  4. Now, enable the option Link Freshchat with your Freshdesk Support Desk account. Once enabled, the Widget token will be available.

  5. Click on Copy from Freshchat and you will land-up on the below page. Then, click on the back button beside Account Settings.
    Note: A pop-up may open in which one would have to fill the basic organization information and then the user will land on the above page.

  6. Now, click on Mobile SDKS.

  7. Retrieve the APP ID, APP KEY and the Domain from the below screen.

  8. In a new window, open the Edmingle LMS panel and login with the admin credentials.
  9. Go to Settings, click on Integrations and then on Freshdesk Messaging.

  10. Click on Activate, enter the following details and click on Submit.
    1. Web Token – Retrieved in Step 3.
    2. Web Host – Update as https://wchat.in.freshchat.com
    3. App ID – Retrieved in Step 6.
    4. App Key – Retrieved in Step 6.
    5. App Domain – Retrieved in Step 6.





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