System Notifications 2.0
Help Guide: System Notifications 2.0
What is System Notifications 2.0?
A major upgrade from the earlier notification system (1.0).
Multi-channel support: Email, SMS, WhatsApp, and Mobile Push.
Covers key events: Login, Signup, Sessions, Events, Payments, Announcements, and more.
Comes with an advanced template builder, deep linking (with Learner 2.0), and improved delivery infrastructure.
Important Before You Switch
Notification templates from Notifications 1.0 do not migrate automatically.
Set up templates for each channel (Email, SMS, WhatsApp, Push) before switching.
For full capabilities like deep linking, on-click handling, and push notifications, you must be on Learner 2.0 (Web + Mobile App).
How to Enable System Notifications 2.0
1. Navigate to:
Admin Panel → Settings → System Notifications
2. Click on the toggle:
"Switch to Notifications 2.0"
Manage Channels Globally
Click on "Manage Notifications" (top right).
You can enable/disable notification delivery for:
Email
SMS
WhatsApp (requires integration setup)
Push Notifications
⚠️ For WhatsApp, you need to set up provider credentials.
Notification Categories & Events Supported
✅ Login & Signup Notifications
| Notification | Channels Available |
|---|---|
| Signup Confirmation | Email, SMS |
| Signup OTP | Email, SMS |
| Login OTP | Email, SMS |
| Forgot Password | Email, SMS |
| Reset Password Link | Email, SMS |
| Secondary Field Validation | Email, SMS |
✅ Session Notifications
| Notification | Channels Available |
|---|---|
| Session Schedule | Email, SMS, WhatsApp, Push |
| Session Update | Email, SMS, WhatsApp, Push |
| Manual Session Reminder | Email, SMS, WhatsApp, Push |
| Session Reminder (Auto) | Email, SMS, WhatsApp, Push |
| Session Start Reminder | Email, SMS, WhatsApp, Push |
| Mark Holiday | SMS, WhatsApp, Push |
| Session Cancel | Email, SMS, WhatsApp, Push |
✅ Event Notifications
| Notification | Channels Available |
|---|---|
| Event Reminder | Email, SMS, WhatsApp, Push |
| Event Registration Confirmation | Email, SMS, WhatsApp, Push |
| Event Completed | Email, SMS, WhatsApp, Push |
| Event Cancelled | Email, SMS, WhatsApp, Push |
| Event Session Started | Email, SMS, WhatsApp, Push |
✅ Payment Notifications
| Notification | Channels Available |
|---|---|
| Payment Received | Email, SMS, Push |
| Payment Reminder | Email, SMS, Push |
✅ Announcement Notifications
| Notification | Channels Available |
|---|---|
| New Announcement Published | Push |
How to Edit Notification Templates
1. Click the “Edit Template” icon next to any notification.
2. Choose the channel you want to edit:
Email
SMS
WhatsApp
3. Use the advanced template editor to customize:
Template Placeholders Available
Each template builder will provide access to set of placeholders that can be used to personalize the notification.
💡 Best Practices
Keep messages short and clear, especially for SMS and WhatsApp.
Always test templates before enabling them.
Enable Push Notifications to reach mobile users in real time.
Move to Learner 2.0 to unlock deep linking, push, and click tracking.
FAQs
Q: What happens if I don’t set templates before switching?
Your notifications will be sent using the default templates that are configured for each channel.
Q: Can I use Notifications 2.0 with Learner 1.0?
Yes, but in older version of Mobile Application push notifications, deep-linking and on-click handling is not available. Also, features like Events are not available in Edmingle 1.0 and hence while the notifications will be received, learners will not be able to use them.
Q: Are System Notifications free?
Type of Notification | Email Channel | Push Channel | SMS | Whatsapp |
| Learner driven automated transactional notifications: Any transactional notification received by a learner on a learner action. Eg. Login and Sign Up, Course Welcome, Event Registration. | Free | Free | Requires utility wallet recharge | Requires utility wallet recharge |
| Admin driven manual bulk notifications: Any transactional notification sent to learners by a bulk operation from Admin panel. Please check the table below for the list of notifications which will be chargeable under this category. | Requires utility wallet recharge. | Free | ||
| Automated bulk notifications Eg. Session reminders | Requires utility wallet recharge | Free | ||
Promotional Campaigns & Workflows | Requires utility wallet recharge | Requires utility wallet recharge |
List of system notifications that requires utility wallet recharge:
- New Session Schedule
- Session Updated
- Manual Session Reminder
- Session Reminder
- Session Start Reminder
- Mark Holiday
- Session Cancel
- Event Reminder Notification
- Event Started Notification
- Event Cancelled Notification
- Event Session Started Notification
- Bulk Enrolment
- Bulk Email
Need Assistance?
Reach out to our support team for setup assistance or template configuration.
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