How to Integrate AiSensy WhatsApp Messaging with Edmingle LMS | Notification Setup Guide

How to Integrate WhatsApp Messaging with Edmingle?

Enable seamless communication with your learners by integrating WhatsApp directly into your Edmingle account using AiSensy. This guide will walk you through the step-by-step process to get started. Every WhatsApp notification that is sent from the platform needs to have a template verified on AiSensy.
InfoA platform fee of 5 paise will be incurred for each WhatsApp notification sent from Edmingle.
NotesPrerequisites
  1. You must have an AiSensy Pro Plan. Note: Lower-tier plans (Starter, Basic) are not supported for integration with Edmingle.
  2. Ensure you have access to:
    1. Your AiSensy account
    2. Your Edmingle admin dashboard
    3. Your AiSensy SPOC (Single Point of Contact) for obtaining credentials needed for the integration

Step-by-Step Setup

  1. Create Templates on AiSensy

    1. Login to your AiSensy dashboard
    2. Navigate to the “Templates” section under the Manage option on the left-hand sidebar
    3. Create the templates for the notifications you want to send (e.g., Enrollment Confirmation, Payment Receipt, Course Completion, etc.). Template verification generally takes 1-2 minutes on AiSensy.
    4. Here is a list of suggested templates you can use for each of the system notifications. You’re free to customize or add your own as well: Suggested Templates
  2. Obtain AiSensy Credentials
    1. Reach out to your AiSensy SPOC and request the following:
      1. Project ID
      2. Password
  3. Add AiSensy Integration to Edmingle
    1. Log in to your Edmingle admin account
    2. Go to Settings > Integrations
    3. Locate the AiSensy Integration section
    4. Paste your App ID and Password
    5. Save changes
Warning
Please note that you will need to subscribe to AiSensy Pro Plan for enabling this integration.

Configuring System Notifications

System notifications are sent automatically based on user actions (e.g., payment success, course enrollment, certificate issue). To configure system notifications to be sent on WhatsApp:
  1. Go to Settings > System Notifications
  2. Select Manage Notifications from the top
  3. Enable WhatsApp Notification option



  4. Click Edit Template:
    1. Add the External Template Name (same as AiSensy)
    2. Set language (match AiSensy)
    3. Body Placeholders (add the relevant placeholders against each value on AiSensy)
    4. Add CTA (Call to Action) if applicable with the WhatsApp URL option available on the placeholders dropdown.
    5. Save Template
InfoIf you need help creating templates, mapping events, or troubleshooting the integration, please contact our support team at support@edmingle.com.

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