How to manage testimonials?
Managing testimonials within your platform helps you showcase authentic feedback from learners, educators, or partners, adding credibility and trust to your institution. Well-organized testimonials not only highlight positive experiences but also influence prospective learners in their decision-making process. By effectively managing testimonials, you can maintain a professional brand image while ensuring that only relevant and impactful feedback is displayed. This guide will walk you through the steps to create, edit, and manage testimonials seamlessly.
Through this documentation, we will guide you on how you can manage your testimonials
Let’s get started 🚀
Navigation
To access the Testimonials in LMS, Go to Settings and click Testimonials.
Carefully follow the instructions below that will guide you on how to navigate to the “Testimonials” section in your organization’s learning platform.
Testimonials
The Testimonials section allows you to create, edit, and publish learner feedback directly on your platform. Testimonials highlight learner experiences and can be managed efficiently through this interface.
Testimonials List View
The list view displays all testimonials along with their details:
Sr. No. – Serial number of the testimonial.
Name – Name of the learner or reviewer.
Type – Type of course or program associated with the testimonial.
Rating – Star rating provided by the learner.
Comment – Feedback or testimonial message.
Status – Indicates whether the testimonial is Published or Unpublished.
Actions – Provides options to edit or publish/unpublish a testimonial.
You can also use the Search bar at the top right to quickly find specific testimonials by name or keyword.
Manage Testimonials
Publish – To make a testimonial visible on your platform, click the 3-dot action menu and select Publish.
Edit – To update testimonial details, click Edit from the 3-dot action menu.
Unpublish – Unpublished testimonials will remain saved in the system but will not be displayed publicly.
Example from the Screenshot
Testimonials such as those by Ashutosh Tripathy, Kunal, and Nikhil Dutt are currently Published and visible on the platform.
Testimonials by Harshit Sharaf, Atul Tiwari, Prashant workshop 2, and Vel are currently Unpublished, awaiting review or approval.
This centralised view helps administrators maintain control over which learner experiences are showcased, ensuring only relevant and high-quality feedback is shared.
Add New Testimonial
The Add New Testimonial feature allows administrators to collect and display feedback from learners, whether they are registered on the platform or external users. Testimonials can be associated with an overall learning experience or linked to a specific course.
Step 1: Select Student
When creating a new testimonial, you will first need to select the User Type:
Guest User – Add a testimonial for a learner who is not registered on the platform.
Registered Learner – Select from existing learners already registered on the platform.
You will also need to choose the Testimonial Type:
Overview – A general testimonial about the overall learning experience.
Course – A testimonial specific to a particular course.
Step 2: Enter Details
Fill in the following mandatory details:
Learner Name – Enter the learner’s full name (up to 50 characters).
Email Address – Provide the learner’s valid email address.
Mobile Number – Enter the learner’s contact number for verification and records.
After filling in the details, click Proceed to move forward with adding the testimonial.
Example from the Screenshot
In the screenshot:
The Guest User option is selected, meaning the testimonial is being added for someone not registered on the platform.
The administrator is required to provide the Learner Name, Email Address, and Mobile Number before proceeding.
This ensures that testimonials can be collected seamlessly from both registered learners and external participants, maintaining flexibility in capturing feedback.
If you have any queries, please feel free to reach out to us at support@edmingle.com. We will be happy to help you! :)
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