How to Manage Feedback Forms in Edmingle | Create, Edit, Archive & Set Defaults

How to Manage the Feedback Forms?


Feedback forms on online learning platforms are simple tools that help collect learners’ thoughts, ideas, and opinions about their courses, trainers, and overall learning experience. Managing these forms well is important to keep the course content useful and up to date. When feedback is handled properly, trainers and platform managers can understand what works well and what needs improvement.


Furthermore, this also helps keep good communication with learners by listening to their concerns and making changes quickly. By organizing and studying the feedback carefully, the platform can improve courses and make learning more personal and effective for everyone. This guide will show you easy steps to manage feedback forms the right way.


Through this documentation, we will guide you on how you can manage the feedback forms in your organization’s learning platform.


Let’s get started 🚀

Navigation

The “Feedback Forms” section on the Online Learning Platform is where users can share their thoughts and ideas to help make courses better and the platform easier to use. By visiting this section, both learners and trainers can give important feedback that helps improve everyone’s learning experience.


Carefully follow the instructions below to learn how you can efficiently navigate to the “Feedback Forms” section in your organization’s learning platform.


Navigate to the panel on the right side of the screen, then click on the “Course Delivery” dropdown to unwrap it and click on the “Feedback Forms” option.


Custom Feedback Forms View

Custom feedback forms are personalized surveys designed to collect specific feedback from learners about the course. These forms help educators get useful insights to improve the course and make it more suited to learners' needs.


Follow the table below to understand the Custom Feedback Forms View in a better way.


Sr. No.

Fields

Description

1

Create New Form

Click to create a new custom feedback form.

2

View Docs

Click to view documentation or guidelines related to feedback forms.

3

Response Rate

Displays the rate of views on the feedback form versus form submissions.

4

Response Timeline

Shows the timeline of responses received over a specific period.

5

# (Sr. No.)

The serial number assigned to each feedback form is listed.

6

Form Name

The name was given to the feedback form.

7

Created on

Displays the date and time when the feedback form was created.

8

Conversions

Shows the number of submissions received for each feedback form.

9

Action

Click to perform actions like editing or deleting the feedback form.

10

Live Class Default

Refers to the default feedback form used for live classes, typically a 5-star rating form unless a custom one is created.

11

3-dot Actions Icon

Click on this 3-dot icon to carry out different actions, such as Overview, Edit, Duplicate, etc.


Create a New Form

Creating a new feedback form for an online class helps instructors gather important feedback from learners. This feedback helps in improving the course and making necessary changes to enhance the learning experience for future sessions.


Carefully follow the instructions below that will guide you on how to efficiently create a new feedback form in your organization’s online learning platform.


Step 1: Click on the “Create New Form” button and create a new form using a template available. In this case, we have chosen the “Overall Performance” template.



Step 2: Click on the “Overall Satisfaction Form” button.



Step 3: Fill in all the fields and click on the “Save Form” button. Before filling in the fields, consult the table below.


Sr. No.

Fields

Description

Mandatory/Optional

1

Form Title

Enter the title of the feedback form to specify its purpose.

Mandatory

2

Description

Add a brief description to explain what the form is about and guide respondents on how to answer.

Optional

3

Trainer Rating

Let users rate the trainer's performance, typically using a scale like stars or points.

Optional

4

Remarks or Suggestions for Trainer

Provide a space where learners can share additional comments or suggestions about the trainer.

Optional

5

Preview

Click on the "Preview" button to see how the feedback form will look before finalizing.

Optional

6

Save Form

Click “Save Form” to store the form as a draft without publishing it yet.

Optional

7

Save and Publish

Click “Save and Publish” to save and publish the form so it is available for feedback collection.

Optional

8

Single Choice

Create a question where the learner can select one answer from multiple options.

Optional

9

Multiple Choice

Create a question where the learner can select more than one answer from multiple options.


10

Star Rating

Create a question where the learner rates a particular aspect using stars.

Optional

11

Liner Scale

Create a question where the learner rates something on a scale (e.g., 1 to 5 or 1 to 10).

Optional

12

Date

Add a question where the learner can select a date as part of their response.

Optional

13

Number

Add a question where the learner provides a numerical answer (e.g., a rating or amount).

Optional

14

Short Answer

Create a question where the learner provides a brief text answer.

Optional

15

Long Answer

Create a question where the learner provides a more detailed text answer.

Optional



Note: After creating a new feedback form, it will appear whenever you schedule a new session, as you can see in the image below.


Edit a Feedback Form

Editing a feedback form for an online class lets you make changes to improve how feedback is collected. This ensures the form accurately gathers useful information and better serves both the instructor and the learners.


Carefully follow the instructions below that will guide you on how to efficiently edit a feedback form in your organization’s online learning platform.


Step 1: Click on the 3-dot action icon and click on the “Edit” option.



Step 2: Click on the feedback form you want to edit, make the necessary changes, then click on the “Update Form” button.



Note: Instead of clicking on the “Update Form” button, you can also click on the “Update and Publish” button if the feedback form has not been published yet and you want to publish it.


Duplicate A Form

Duplicating a feedback form for an online class lets you easily make a copy of an existing form. This is helpful when you want to reuse the same questions or layout without creating a new form each time, saving you time.


Carefully follow the instructions below that will guide you on how to efficiently duplicate a feedback form in your organization’s online learning platform.


Click on the 3-dot action icon and click on the “Duplicate” option.



Note: After clicking on the “Duplicate” option, a success message will appear at the top of the screen.


Set a Form as Live Class Default

Setting a form as the live class default for an online class automatically applies to all live sessions. This makes things easier by using the same feedback form for every session, so you don’t have to select it each time.


Carefully follow the instructions below that will guide you on how to efficiently set a form as a live class default in your organization’s online learning platform.


Click on the 3-dot action icon and click on the “Set As Live Class Default” option.



Note: After clicking on the “Set As Live Class Default” option, a success message will appear on the top of the screen.


Archive a Form

Archiving a feedback form for an online class lets you store it for future use while removing it from active use. This helps keep your forms organized and ensures you have a record of past feedback without cluttering your current list.


Carefully follow the instructions below that will guide you on how to efficiently archive a feedback form in your organization’s online learning platform.


Click on the 3-dot action icon and click on the “Archive” option.



Note: After clicking on the “Archive” option, a success message will appear at the top of the screen.


Unarchive a Form

Unarchiving a feedback form allows you to make it active again and accessible for use. You may need to unarchive a form if you want to review or collect new feedback from learners after making updates. It helps in managing the forms that are no longer in active use but may need to be revisited later.


Carefully follow the instructions below that will guide you on how to efficiently unarchive a feedback form in your organization’s online learning platform.


Click on the 3-dot action icon and click on the “Unarchive” option.



Note: After clicking on the “Archive” option, a success message will appear at the top of the screen.



InfoIf you have any queries, please feel free to reach out to us at support@edmingle.com. We will be happy to help you! :)

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