The Utility Wallet in Edmingle allows you to seamlessly monitor, control, and recharge credits for chargeable notifications such as SMS, WhatsApp, Email, and Push campaigns. By managing the wallet effectively, you can track real-time usage, view detailed logs, and ensure that important communications with learners are never interrupted. This feature gives you complete transparency over costs while helping you plan and allocate credits based on your institution’s communication needs.

Through this documentation, we will guide you on how you can manage your social media and policies in website and app setup

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Why This Change?

As your training operations grow, the demand for reliable communication across channels—SMS, WhatsApp, Email, and Push—increases. These channels involve variable costs, especially at scale.

Previously, Edmingle covered all notification costs. To ensure long-term sustainability and enable advanced features like Campaigns and Workflows, we’re moving to a usage-based model, while keeping essential learner-triggered notifications free.

This model ensures:

• Fairness: Pay only for what you use.

• Control: Monitor and manage spend in real time.

• Flexibility: Choose the channels and campaigns that matter most.

Which Notifications Use the Wallet?

Here's a breakdown:

For notifications that are marked as chargable in the above table, the following rates will be applied to each notification sent:

Email₹0.08

SMS₹0.13

For all WhatsApp, and promotional notifications via email, push and SMS, where an external integration is enabled, a platform fee of ₹0.05 will apply to each notification sent.

How to Access the Utility Wallet

You can reach the Utility Wallet screen from your dashboard:

• Click the Wallet Icon, on the top right (next to 'Schedule session')

• Or navigate Main Menu > Settings > Utility Wallet

Tracking Your Usage

On the Utility Wallet screen, you can:

• View your current balance across wallet categories

• Check detailed logs of notifications sent (date, type, channel, cost)

• Apply filters by date, channel, or credit type

Analyzing this report will help you estimate how much balance to maintain based on your actual communication volume.

How to Recharge Your Wallet

Click on "Recharge Now" from the wallet section.

• Enter amount and proceed to pay

• GST/Tax will be applied as per standard rules

Note: Wallet credits are non-refundable, so recharge based on expected usage.

Example: How Credits Are Used

Let’s say you send a session reminder to 100 learners:

• If each email costs ₹0.08

• Total cost = ₹8.00 (100 x 0.08)

• This amount is automatically deducted from your Notification Wallet

You can see the deduction and purpose clearly in the Wallet Ledger.

Notifications & Warnings

We’ll ensure you’re always in control:

• Low wallet balance? You’ll get email reminders.

• Real-time alerts on the dashboard if wallet is running low.

Important: Keep Your Wallet Funded

If your wallet balance reaches zero, the notifications where the utility wallet balance is required and campaigns will not be delivered. Make sure to top-up based on your expected communication volume to ensure smooth operation.

If you have questions, feel free to reach out to your Customer Success Manager or write to support@edmingle.com.